Striving to achieve our brand promise!
At Contour Engineering we strive to achieve our brand promise of On Time- Zero Defects and we track that, we are constantly updating processes and procedures to help us hit our goal of 100% across the board, in a perfect world we would hit 100% every time but in life things can go wrong. We stand by our products and if there is an issue we have missed whether it be a surface finish issue or a tolerance issue, we will either fix or replace the part as quick as possible. Our team functions as one unit of united machinist’s to achieve our clients visions and push the boundaries of innovation.
|Total individual parts made||ON time deliveries||Customer returns/issues|
|2019||17,480||93% with an average of 1.4 days late for missed delivery dates||less than 1%|
|2018||9,606||80% with an average of 3.3 days late for missed delivery dates||less than 1%|
|2017||7,891||84% with an average of 1.3 days late for missed delivery dates||less than 1%|